For orders delivered to

Company details

Who we are

Sellwell is an online wellness shop. These terms apply to orders delivered to an address in the United Kingdom, placed on this website or in our app. The company you buy from is shown under Company details on this page.

Prices

Prices are in pounds sterling and include VAT at 20%. Checkout shows the full price, including delivery, before you pay. You pay the price shown when you place your order.

Paying

You pay through Stripe, on its own secure payment page, by card or another way it offers you there. We take payment when you place your order, and we never see or keep your full card details. For a subscription, your card is saved with Stripe and charged for each delivery.

Delivery

Arrives in 2 to 3 working days.

Subscriptions

Subscribe & Save orders repeat at the interval you choose until you cancel, and each one is 10% off. There is no minimum term. You can skip, pause, change or cancel any time before a delivery is prepared, from your account.

Changing your mind

You can cancel an order before it is packed for a full refund. After delivery, you have 14 days from the day your order arrives to cancel it for any reason. This is your right under the Consumer Contracts Regulations. You pay to post the items back, and we refund you within 14 days of getting them back, or of you showing us proof that you sent them. If you cancel the whole order, we also refund what you paid for standard delivery. For health and hygiene reasons, this right does not cover sealed items, such as cosmetics or supplements, once you have opened them. To cancel, start a return from the order in your account, or tell us through Help & contact.

Our returns policy

As well as your legal rights, you can return unopened items within 30 days of delivery for a full refund.

Faulty items

If something is faulty, damaged or not as described, the Consumer Rights Act 2015 protects you. Tell us within 30 days of delivery for a full refund. After that, we will repair or replace it, and if that does not put things right, refund you. We pay for faulty items to come back. Nothing in these terms affects your legal rights.

Product information and Veya

We describe products as accurately as we can. Veya offers general wellness guidance, not medical advice. Always read the label, and speak to a pharmacist or GP if you are pregnant, take medication or have a medical condition.

Reviews

Reviews are written by customers and published whether they are positive or negative. Reviews from people who bought the product are marked Verified buyer. We do not pay for reviews or publish reviews written by us.

Questions and complaints

Questions about these terms, or something gone wrong? Tell us through Help & contact and our team will reply within one working day.